Question 1

How does the process work?

Accepted Answer

We follow five steps: Discover, Strategise, Create, Launch and Optimise. We start with a free consultation to understand your business, then build a tailored strategy, produce the content and systems, launch, and continuously optimise based on performance data.

Question 2

How long do projects take?

Accepted Answer

Social media management starts within 5–7 working days of onboarding. Brand identity projects take 2–4 weeks. Websites typically take 3–6 weeks depending on scope. AI engineering and automation projects range from 2 weeks to 3 months.

Question 3

What is included in each package?

Accepted Answer

Every package lists exactly what you get — platforms managed, number of posts and reels, community management, reporting and strategy meetings. You can see the full breakdown on our pricing page, and we can customise any package.

Question 4

How does content creation work?

Accepted Answer

We handle strategy, copywriting, design and short-form video. We schedule monthly content shoots or work from brand assets you already have, then share a content calendar for approval before anything goes live.

Question 5

Do we need to provide the content?

Accepted Answer

No. We create it. If you have existing photography, video or brand assets we'll use them, and we'll ask for input on products, offers and events so the content stays accurate.

Question 6

How does social media management work?

Accepted Answer

We manage your profiles end to end: strategy, content calendar, publishing, stories, captions, hashtags, community management, comment and DM responses, and monthly performance reporting.

Question 7

How does paid advertising work?

Accepted Answer

We plan the campaign, build the creative, set up audiences and tracking, launch on Meta and Google, then optimise weekly. You receive reporting on spend, reach, leads and cost per result.

Question 8

Is ad spend included in the price?

Accepted Answer

No. Advertising budgets are billed separately and paid directly to the ad platforms. Our fee covers strategy, creative and campaign management. We'll recommend a budget based on your goals.

Question 9

How does reporting work and how often do we receive it?

Accepted Answer

You get a clear performance report showing reach, engagement, follower growth, website traffic, leads and conversions. Monthly on the Digital Presence package, monthly plus bi-weekly reviews on Digital Growth, and weekly on Digital Scale.

Question 10

What are your website development timelines?

Accepted Answer

A focused landing page can go live in about a week. A full business or hospitality website usually takes 3–6 weeks including content, design, development, SEO setup and testing.

Question 11

What do your AI engineering services cover?

Accepted Answer

Custom AI systems, AI chatbots and virtual assistants, document and data intelligence, AI-assisted content workflows, and integrating AI into the tools your team already uses.

Question 12

What can you automate in our business?

Accepted Answer

Lead capture and follow-up, booking and enquiry handling, CRM updates, reporting, invoicing reminders, internal approvals and repetitive admin work — connected to WhatsApp, email and your existing systems.

Question 13

What are your payment terms?

Accepted Answer

Monthly retainers are invoiced in advance at the start of each cycle. Project work is typically split 50% deposit and 50% on delivery. We accept bank transfer and mobile money.

Question 14

Do you require contracts?

Accepted Answer

Yes — a simple service agreement that sets out deliverables, timelines and responsibilities. Retainers usually run on a three-month initial term so strategy has time to work.

Question 15

What is your cancellation policy?

Accepted Answer

After the initial term you can cancel with 30 days written notice. We'll hand over assets, access and content so nothing is lost.

Question 16

How many revisions do we get?

Accepted Answer

Content and design deliverables include two rounds of revisions. Larger brand and website projects include structured review stages with revisions built into each stage.

Question 17

How do we get started?

Accepted Answer

Request a quote or book a free consultation. We'll discuss your goals, recommend the right package, share a proposal, and start onboarding once you're happy.

Questions, Answered

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